Order Processing, Shipping and Returns

Order Processing, Shipping and Returns

Order Processing

Orders are processed in the order they are received.  Expedited shipping orders, such as Priority and Express shipping, are elevated in priority to meet the delivery deadline. Orders placed are usually processed and shipped within 3-5 business days from the time the order is placed.

We know it’s hard to wait!  That’s why we offer a number of different shipping methods.  Shipping prices are dependent upon the item(s) you purchased, and the location to which the item(s) will be delivered.  Delivery times will also vary depending on the day and time your order is placed.

Shipping

We can ship to virtually any address in the USA, Canada, Australia and New Zealand.
Please note:  Any import, duties, and/or custom fees are the responsibility of the individual.  This store will not be responsible for said fees.  Thank you for your understanding.  Please allow 5 to 7 days to process your order.

When you place an order, please note that we charge a flat shipping rate for our merchandise.  The majority of the time, most of the items ordered will fit within a small priority box.  We choose to ship all items this way, including zipper coils, in order to ensure your order arrives undamaged.

Thank you for choosing So You Need Hardware!  We appreciate your business!

Returns Policy
We make every effort to send you exactly what you ordered.  When you receive your order, please take a few minutes to inspect it for any missing items or flaws. This shop does not offer refunds on hardware. If we have made an error on your finish selection or hardware item please contact us. We will respond quickly with instructions for how to return the incorrect items from your order.